The following channels can be used to contact the customer service of ShareParty. Our team will assist you as soon as possible, thank you.
ShareParty Points are the reward currency of this platform. Participate in activities to earn corresponding points, and redeem the points for valuable goods in the “Redemption Center”.
The delivery time varies according to the task content.
If you are using an Android device, the points for "Daily mission" will be issued on the next day, and the points for "Monthly mission" will be issued on the 1st of the following month. When you enter the query for the points history, it will show accumulated points up to yesterday.
If you are using an iOS device, the "Daily mission" will be settled at 08:00 (GMT+8) for the usage hours of the previous 24 hours. If the mission is completed, the system will issue points on the next day.
When you have accumulated enough points to redeem a reward, you can redeem rewards in the “Redemption Center”. We will send the reward serial number or physical reward to your App account, E-mail, SMS or contact address. Restrictions for gift redemption are subject to the content of the gift description.
Each user can redeem each reward item 3 times a month; when there are 10 items for the month, it means that you can redeem a maximum of 30 reward items for that month.
The number of work days for the delivery of each gift is subject to the redemption announcement.
After completing and submitting the mission, if it meets the qualifications of the survey profile, the reward points will be deposited to your account within the specified period.
Most missions have special requirements for the attributes of participants (age, gender, region, occupation, etc.); the more complete your personal information is, the greater the chance to receive survey missions. How to fill in your information: Please go to User Profile and fill it out.
Most missions have questions regarding user profile set in order to filter users that meet the conditions. When you do not meet these conditions, you will be forced to stop the survey.
Using multiple devices: Windows computers, Android 6.0 or higher versions, or iOS 13.4 or higher versions of tablets, mobile phones, and other mobile devices can participate and log in with the same account. Each person can use up to three devices per account, which are:
One device only allows one account to join the program. You can
see the accumulated ShareParty Points of all devices from the
Points history page.
Please note: The download link for Windows computers is included in the notification letter notifying that you are qualified for video habit survey.
The App will run in the background of the device, allowing us to understand how you use your mobile phone and recording your information such as Web/App online behavior and mobile phone model number/IP address, etc. It will not record any of your personal, confidential or sensitive data, and it will continue to run until it is closed or removed.
If you’ve successfully enabled access, please click on the App home page to check. If you see "Participating" under the account name, it means the App is currently running in the background. If you're using an Android device, you will see two small "S" icons on the top of your mobile device.
As long as your mobile phone is connected to Wi-Fi every day and has online behaviors, you can still participate in the research.
After installing the App, it will continue running in the background; you can use the internet regularly according to your daily habits, and no particular changes in behavior are needed.
This App will have a certain impact on the battery in the mobile phone. Under certain conditions, especially when you are a heavy mobile phone user, the battery consumption might be faster.
If you are using an Android device, go to “Settings”, scroll down to the applications and locate ShareParty, then click “Uninstall”.
If you are using an iOS device, long-press the app, tap "Remove App", then tap "Delete App".
If you are using an Android device, go to “Settings”, scroll down to “Accessibility”, tap “Accessibility” and find ShareParty under Installed Services, then tap “Stop”.
If you are using an iOS device, please go to the homepage of the APP and click “Participating” displayed under the account name. Then, you can choose to click “Enable 15-minute pause”, or click “How to uninstall VPN” and follow the guideline to remove the VPN profile.
Since multi-device missions specify that a maximum of two devices can participate in missions, no point will be issued if you exceed the number of devices. But if you have the following acts, the system will also determine that you have exceeded two devices:
If you have deleted the App and reinstalled in the past, currently it may determine that you are having more than two devices in the system. Thus, you did not receive the points.
Please contact customer service ([email protected]); we will clear the devices for you so that you can receive points after you complete the missions.